Communication skills are formed when you know how to behave skillfully in even the most unexpected situations. This is a sharp weapon that unites people and creates other great values. Especially for leaders, equipping this skill is extremely necessary to help create a professional working environment. Follow our article below for more smart ways to communicate!

What are communication skills?

Communication is a normal activity, taking place every day, a means for people to exchange and convey messages to each other. Communication skills are the ability to use verbal, written or body language to express thoughts, opinions, and feelings in a clear and convincing manner, promoting two-way communication. . 

Currently, there are many forms of communication such as direct or indirect communication via email, phone, text message,… 

Communication is an everyday thing

The role of communication skills in work

Most professions require communication skills, especially when they regularly meet customers and partners such as sales staff, sales staff, consultants, interpreters, etc. Above all, those who work in high-level positions such as department heads, managers, leaders, etc., this skill is indispensable and needs to be improved. 

A person with good communication skills will easily create strong relationships with people around, making a strong impression on customers and partners right from the first meeting. If communication is not confident, the partner will not appreciate your ability and the risk of losing big contracts is obvious. 

Have good communication skills to make the job go more smoothly and more smoothly

The lack of communication skills also makes it difficult for you to integrate into the new working environment and with colleagues, so it will be difficult to promote work efficiency. One point to note, the higher the position, the more need to practice this skill. Because this is the bridge to promote the working spirit of the employees, helping everyone work more enthusiastically and enthusiastically to successfully accomplish a common goal. 

It can be said that with communication skills, your work will become more convenient and easier, and promotion opportunities will also be more open. 

10 ways to communicate skillfully and intelligently to make a strong impression on customers and partners

Communication is a normal daily activity, but communication skills are a process of learning, practice and accumulation. The FMIT Institute has compiled some ways that can help you improve your basic communication skills in the next section below.

Communicate politely, openly and honestly

Sincerity and openness are the key to making your relationship with the other person easier to attach and understand each other. Instead of lying, flattery, you can give your opinion with a sincere and open attitude in a constructive spirit so that the other person can feel the good intentions from you.

Learning communication skills starts with a sincere attitude

Use enthusiasm to let the other party feel that they are being cared for, not scrutinized!

Speak clearly, concisely and intelligible, without stammering or stuttering

When giving a presentation to convince a partner to sign a contract, you should pronounce the words clearly so that the other party can easily understand. At the same time, you should limit your use of local languages ​​to avoid situations where your partner feels uncomfortable because they cannot understand what you say. 

Listen and respect the opinions of others

When someone else is expressing an opinion or point of view, you should focus on listening. If the opinion is still incomplete, you still need to acknowledge the spirit of contribution, do not reject all the opinions of others. Respecting other people’s opinions is respecting yourself. 

Avoid talking too much

Chatting at work is common, this is a way for people to relieve stress at work. However, we need to chat at the right time and place. Chatting too much not only affects others but also affects the business performance of the business.

Don’t chat too much in the office

Don’t just listen, be receptive

The important thing in communication is that you don’t interrupt when the other person has not finished the story. You must calmly listen and absorb the content that the other person conveys, if you want to object or have any opinion, then wait for the other person to finish the story.

Knowing how to listen and absorb will help you win the sympathy of the opposite person. When you give respect, you will surely receive the corresponding rewards. 

Speak your mind right, incorporate body language

Saying the right thing is also a way for the other person to understand you better and make the relationship closer. If you feel uncomfortable about something, make it clear so that the other person can correct it or if you admire a person’s talent, give the most sincere compliment so that they feel cared for and also let them be free. believe more about yourself.

Understand the message of sign language

A plus point in communication skills is transmitting sign language at the right time such as a slight nod to show agreement, a thumb like button is also the power to convey confidence to the opponent to complete the lesson. present. 

Use eye contact in communication

Intelligent communication is not only expressed through words but also through gestures, actions and especially through eyes. During communication, you should not lower your face or roll your eyes constantly, this will leave a bad impression on the other person. Looking directly at the other person when talking gives them a feeling of being respected and heard. 

Use eye contact to show respect for the speaker

Control the situation

No matter what happens, you need to always be patient, calm, and carefully consider all possible circumstances to limit unnecessary risks, conflicts or misunderstandings.

Phone Use Limitations for Effective Conversations

The rude act that makes a bad impression in the eyes of customers and partners is to let the phone ring loudly while the meeting is taking place. This will distract everyone’s attention and affect the presentation. It is best to turn off your phone when starting a meeting to avoid similar situations. 

In addition, “gluing” to the phone during the exchange is also a taboo in communication, this is a manifestation of disrespect for others. 

Practice smart communication skills – The key to success of leaders

Communication skills are a collection of all skills: listening, behaving, presenting, persuading, negotiating, questioning, handling situations, working in groups, etc. With this ability, you will definitely be a talented leader, able to lead the team to accomplish the goal.